Customer service was best I've ever experienced.... I may be half way across the country but they have a customer for life. I procrastinated until the last minute ordering broadheads for an upcoming trip and they had them here before noon the next day before I flew out.... as far as the broad head goes they are awesome. They don't come hunt sharp but if your buying them you know that.... once I sharpened um they were LEATHAL! I'm shooting a 535ish grain set up with this 200gn broadhead.... it punched through both shoulders on a huge sika deer and went 20 yards afterwards... these will be perfect for Africa! Can't wait!!